Question 1

Is there any size variation in natural stone products?

Accepted Answer

The stone we sell is the most dimensionally accurate product that can be sourced. However, sizes are nominal and slight variations of +/-2 mm can occur.

Question 2

Can you supply custom made products?

Accepted Answer

Yes, we can supply custom made products. We have an extensive range of standard sizes and finishes available for immediate delivery, however tailored products can be supplied with a typical lead time of 6 to 8 weeks for bluestone & granite, and 10 to 12 weeks for limestone, travertine and European products; an industry benchmark.

Question 3

Does stone vary in colour?

Accepted Answer

Slight variance in colour and texture can occur from piece to piece, which adds to the natural inherent beauty and individuality of the product. To some degree, you can expect some varying colouration in all products.

Question 4

Do natural stone products break or chip in transit?

Accepted Answer

Our stone is packaged extremely well so it arrives on site in good condition. However, some rubbing of the products face and minor chips along the edges may occur during transit. This is accepted as normal within the landscape industry, any units considered to be badly chipped are generally used as cuts. Industry accepted practice is to order 5% extra to allow for cuts and wastage.

Question 5

How long do I have to wait once product is ordered?

Accepted Answer

If product is in stock, lead time is 2-5 working days Melbourne metro area, all other parts of Australia 7-14 working days. If product is out of stock or custom order, lead time can be approximately 6 to 8 weeks for bluestone & granite, and 10 to 12 weeks for limestone, travertine and European products.

Question 6

Why shop with Better Exteriors?

Accepted Answer

Better Exteriors is Australia’s premier supplier of natural stone landscape products. Our professional staff have been supplying the landscape industry for well over 17 years, our stone being utilised in some of Australia’s most prestigious properties. Our experienced team not only source the highest quality stone direct from the quarries, but also physically monitor quality control, unlike many of our competitors. This industry benchmark quality though comes at an affordable price; no wonder Better Exteriors is the preferred choice amongst many leading landscape designers and award winning landscapers.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept various forms of payment: Credit Cards – Visa or Mastercard (A surcharge of 1.5% will apply ) & American Express (A surcharge of 3% will apply), Phone Payment – We are happy to process your credit card over the phone. Direct Deposit -You can perform a bank transfer via your online banking institution or over the counter at your local bank branch. Cash payment – Can be paid visiting our premises or over the counter at your local bank branch. Note that product delivery/custom manufacturing will not occur until full payment has been received.

Question 8

Can we visit a show room before making the final purchase decision?

Accepted Answer

Yes, you can visit our show room located at: 4/125 Highbury Rd Burwood, VIC 3125. Please contact us before to make sure that we have your selected products exhibited in the center.

Question 9

Can we organize our own delivery for our purchased order?

Accepted Answer

Yes, you can organize your own delivery or pickup from our warehouse or selection center. Selection center address: 4/125 Highbury Rd Burwood, VIC 3125. Please contact us to co-ordinate your delivery or pickup.

Question 10

What are stone laying guidelines?

Accepted Answer

Please find enclosed file: Stone Laying Guidelines.

Question 11

What are glass mosaic laying guidelines?

Accepted Answer

Please find enclosed file: Glass Mosaic Laying Guidelines.

Question 12

Are chipped or cracked glass mosaic tiles considered defects?

Accepted Answer

Note that slight chipping in glass tiles is inherent of the product and not considered a defect. These chips normally get filled with grout and are barely noticeable once laid. Also some glass mosaics exhibit hairline cracking on the surface of the tile. It is not considered a defect provided the crack does not go through the body of the tile.

Question 13

FAQ