Terms & Conditions

Returns & Refunds
Return of Goods

Any goods which are accepted for return by the Seller from the Buyer for credit shall be subject to cartage costs and handling charges, except where it has been clearly established that the Seller has supplied the wrong goods or services due to its own negligence.

The Buyer accepts that there will be a 50% mark down on purchased price where stock product has been supplied correctly or over supplied.


Any monies refunded by the Seller to the Buyer whether in consequence of the cancellation of any order or otherwise, shall be paid without interest and after deduction of any amount to which the Seller may be entitled to charge, and is expressly agreed that the Buyer shall not make or seek to maintain any claim against the Seller for the payment of interest on monies refunded. The Buyer agrees that these monies to be refunded will be deducted upon refund by the Seller.

Note that for all custom orders stock will not be refunded or returned.

Payment & Cancellation
We accept various forms of payment:
  • Credit Cards – Visa, Mastercard (Surcharge 1.5%) & American Express (A surcharge will apply of 3% for AMEX)
  • Cash – we accept payment in cash at our showroom
  • Cheque – can be posted to our showroom address
  • Phone & Email Payments – we can process your credit card over the phone (03) 9888 5488 & via email address: sales@betterexteriors.com.au during business hours.
  • Direct Deposit – you can perform a bank transfer via your online banking institution or over the counter at your local branch:
Bank details:

National Australia Bank

MDN Australia Pty Ltd trading as Better Exteriors

BSB: 083 266

Account: 799047431

Please note that all transactions will be processed in Australian Dollars ($AUD).

All presented Better Exteriors prices are GST inclusive.

Custom Orders

A deposit of 50% is required prior to placement of any custom order.  Payment of deposit constitutes an agreement to Better Exteriors Terms & Conditions.

If any changes are required on a custom order once placed, if early enough we will endeavour to make requested changes, but note in most cases this may not be able to be done and the buyer will have to bear the cost of the custom made items.

Lead times given on custom orders are indicative, delays can occur due to a multitude of factors beyond our control, including but not limited to shipping delays, manufacturing delays due to raw material issues and packaging delays.  Better Exteriors will not be held liable for any delays on indicative lead times given.

Balance payment of a custom order must be paid prior to delivery on site/pick up or within 2 weeks of arriving at our warehouse, whichever comes first.

Additional storage fees of $25/crate per month will be payable on all orders not taken within 2 weeks of arriving at our warehouse.  Furthermore interest will be payable on any outstanding amounts owing at a rate of 2% above Better Exteriors current bank overdraft rate.

Cancellation Fee

In the event of a stock order cancellation of any or part there of the order by the Buyer, the Seller reserves the right to claim payment from the Buyer and the Buyer shall pay to the Seller a cancellation fee equivalent to 10% of the price of the order or that part of cancelled order.

Note that if a custom order is cancelled then the Buyer shall pay to the Seller a cancellation fee equivalent to 100% of the price of the order or that part of cancelled order.

GST (Goods & Services Tax)

The Buyer acknowledges that he will be liable for any GST charges for all orders or part orders legally due on and after July 1, 2000, where goods and/or services have not been delivered or services rendered by the Seller.

Map Green
Our Product Range is kept up to date in line with current design & market trends

Australia wide delivery. We can organise delivery direct to your site in Melbourne, regional Victoria, Sydney, Adelaide, Canberra & Brisbane.

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